Monday, February 01, 2016
Based in Amersham, West London, Giles Travel recognise that they’re not just there to secure the best fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. Giles Travel are there as an extension of their clients’ own organisations – their out of house travel department. Giles achieve this because of the depths they go to in understanding their clients, their culture, their brand values and business objectives. Only then can Giles Travel deliver on a higher level with their trademark emphasis on the personal touch. Only then do they really get to work on delivering remarkable savings on policy, time and cost.
David and Mandy Giles, the owners of Giles Travel started the company in 2002 having previously established a leading independent agency. This was acquired by a travel technology company in 2000 following 20 years of successful trading as Amersham Travel Management. Now, together with their experienced team of 77 staff and expert leadership of 5 board directors, The Giles Group have achieved amazing growth and positive results in a very short space of time. Starting with an annual turnover of just £1.5 million in 2002, the business will achieve a turnover of over £45 million in the year 2015/16.
Giles Travel operates in a number of key marketing, including retail, pharmaceutical, automotive, professional services and oil & gas. Their impressive client base includes some of the most famous and coveted high street brands in the work, including Nike, Converse and Cath Kidston. Such clients benefit from working with a partner with expertise across these areas, and have the opportunity to explore working with divisions across the group to save further costs and improve service levels.
Over the last 5 years the company has seen fantastically successful strategic growth at levels of 20% year-on-year and it should be emphasized that this has been achieved totally organically, without acquiring other travel companies. The company has grown due to winning and retaining business across many sectors; much of this new client acquisition can be attributed to existing client referral.
At the heart of Giles Travel’s success is their staff. A Giles Travel person has a very specific DNA strand. This drives the company to achieve complete client delight, constantly creating new levels of innovation to continually delivering excellence in cost saving and service.
Giles Travel has officially been crowned as ‘THE BEST’ a record-breaking SIX times at the prestigious Business Travel Awards over as many years. They have won both ‘Best Travel Management Company’ and ‘Best Sales Account Management Team’ three times each and this year won BOTH categories in the same year! The primary reason why Giles Travel is successful, according to the judges, is that “providing excellent customer service is still the key to running a successful business.” And they certainly haven’t rested on our laurels. Just over the last twelve months Giles Travel have developed in all areas of their business, expanding their proprietary software and online abilities but their key ethos remains the same – it’s business travel with a personal touch.
The Giles Group is where innovation, service excellence, flexibility and a personal approach form the raw ingredients of our success. As well as the multi-award winning Giles Travel, other parts of the Group include the meetings, incentives, conferences and events division Globe (www.globeevents.co.uk), luxury leisure travel experts World by Design (www.worldbydesign.co.uk), marketing communications specialists Square1 (www.square1marketing.co.uk) and purpose built meeting and training venue The Fountain (www.thefountainvenue.com). The latest additions to the Group are a centre of excellence in business travel education and vocational training, The Giles Business Travel Academy (www.gilesBTA.com) and their executive chauffeur service, Giles Drive (www.gilesdrive.com).
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